Building Intra-organizational Trust Cover Image

Building Intra-organizational Trust
Building Intra-organizational Trust

Author(s): Zbysław Dobrowolski
Subject(s): Social Sciences, Sociology, Management and complex organizations
Published by: Wydawnictwo Uniwersytetu Jagiellońskiego
Keywords: public organization; trust; public management

Summary/Abstract: In the era of globalization, state and public organizations must be effective. One of the conditions of this effectiveness is the creation of intra-organizational trust. The author identifies factors, that affect this trust, and formulates a definition of public trust and intra-organizational trust. It was stated among others, that public trust to the organization can be reduced due to lower lever of intra-organization trust. It was also stated, that staff willingness to remain in the organization does not depend only on job satisfaction. A lack of willingness to sharing by employees the knowledge and skills with others can be considered as an indicator of the level of intra-organizational trust. A high staff fluctuation can be considered as an indicator of a lack of trust in the organization.

  • Issue Year: 28/2014
  • Issue No: 4
  • Page Range: 341-354
  • Page Count: 14
  • Language: English