Orientacja na pracownika jako klienta wewnętrznego w organizacji
Internal customer relationship in the company
Author(s): Stanisław NowosielskiSubject(s): Economy
Published by: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Keywords: employee orientation; customer orientation; internal client; process approach
Summary/Abstract: At first the article presents the idea of internal customer relationship. Next it describes orientation on internal customer in various management ideas and methods, and also in economic practice. Finally it shows the essence and principles of creating the idea of internal customer in business.
Journal: Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu
- Issue Year: 2011
- Issue No: 223
- Page Range: 298-309
- Page Count: 12
- Language: Polish