INFORMATION AND DECISION-MAKING PROCESSES IN CRISIS SITUATIONS
INFORMATION AND DECISION-MAKING PROCESSES IN CRISIS SITUATIONS

Summary/Abstract: The article addresses the issue of information and decision-making processes taking place in crises. There is no integration between theoretical models of information and the practical aspects of crisis response; the administrative approach is excessively formal, neglecting cultural and psychological factors. The paper analyses the importance of information as a strategic resource, the determinants of information quality and their impact on the rationality of decisions made under time constraints and uncertain circumstances. A review of Polish and international literature has been conducted, accompanied by a methodological approach based on content analysis, comparative and case studies. The findings indicate that the key element of effective crisis management is minimising the information-decision gap, selecting relevant data, and safeguarding against disinformation. Accurate, up-to-date, and relevant information constitutes the foundation of making accurate decisions in situations threatening public safety.

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