ASSESSMENT OF ELEMENTS LEADING TO POOR COMMUNITY SERVICE DELIVERY IN SOUTH AFRICAN MUNICIPALITIES
ASSESSMENT OF ELEMENTS LEADING TO POOR COMMUNITY SERVICE DELIVERY IN SOUTH AFRICAN MUNICIPALITIES

Summary/Abstract: The study is an evaluation of community satisfaction on community services and facilities provided by the Matatiele Municipality. The study's goal was to ascertain whether the municipality was providing community services at the rate and expectations of citizens around them and determine whether the citizens are utilizing some of the facilities provided by the municipality, and how happy thy are in utilizing such facilities. The study shows that there is a lot of non-satisfaction in terms of services received and, on the responses provided by the municipalities when coming to the complaints about the services and usage of municipal facilities. It is obvious that the municipality still has a long way to go before it can satisfactorily resolve citizen complaints and try to satisfy them with the services they receive.

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