Continuous Improvement of Support Services in Romanian Universities – A Methodological Approach
Continuous Improvement of Support Services in Romanian Universities – A Methodological Approach

Summary/Abstract: In the current landscape, universities face new challenges that affect the overall institutional success and, implicitly, the academic excellence of students. Research in the past years proved that integration of students’ perception and satisfaction with support services and the quality of the educational experience are adamant for achieving improved performance. The paper presents a statistical analysis regarding the assessment of students’ satisfaction with support services and key results obtained in a Romanian university. The paper outlines how the proposed model reveals relevant data for decision-making process.

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