THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY IN BANKS – EMPIRICAL STUDY
THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY IN BANKS – EMPIRICAL STUDY

Summary/Abstract: Today, companies are no longer judged only on the basis of financial gain but also on the basis of contributions to the wider community. Empirical research has identified differences in the extent of published information about corporate social responsibility activities considering the size of the bank.The study included 26 commercial banks in Bosnia and Herzegovina: 17 commercial banks from the Federation of Bosnia and Herzegovina and 9 banks from the Republic of Srpska. The survey was conducted online from November 2015 to January 2016. It was found that big banks in Bosnia and Herzegovina published significantly less information on their website about social responsibility even though their parent banks have a good practice of socially responsible behavior. The paper proposes a systematization of socially responsible reporting and points out underdeveloped areas of corporate social responsibility activities of banks.

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