Jakość w funkcjonowaniu organizacji procesowo zorientowanych
The quality of functioning in process-oriented organizations

Summary/Abstract: Research objectives and hypothesis/research questionsThe aim of this article is to identify quality criteria in the context of applying selected quality managementtechniques and technologies, as well as the role of resources, information systems, and IT tools. The ITenvironment enhances the business potential of modern organizations and supports quality assuranceprocesses for both products and projects. Moreover, the cyberspace environment and available IT sys-tems foster the growth of business potential in contemporary organizations and ensure the quality ofimplemented business processes.Research methodsA critical analysis of scientific publications, industry reports, and other sources related to the research topic,supplemented by partial research in the form of diagnostic surveys based on a predefined set of needs.Main resultsThe IT environment enhances the business potential of modern organizations and supports quality assuranceprocesses for both products and projects. This article presents not only aspects related to the functioningof contemporary organizations and the transformation of their business models but, more importantly,the challenges of evaluating and creating quality through the use of selected IT solutions. Additionally, ithighlights various perspectives on quality criteria that determine a company’s market success. Furthermore,cyberspace services offer numerous advanced tools that assist in the planning, organizing, coordinating,supervising, monitoring, and controlling of business processes. The article also addresses the threatsand opportunities arising from the use of the cyberspace environment, with particular emphasis on theimplementation of X-engineering strategies in business practice.Implications for theory and practiceThe IT environment strengthens the business potential of modern organizations and supports qualityassurance processes for both products and projects. The cyberspace environment and available IT systemscontribute to the growth of business potential in contemporary organizations and facilitate the qualityassurance of implemented business processes. Analyzing diverse perspectives on quality provides a foun-dation for better understanding its significance in business processes and its impact on market success.

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