Servant Leadership and Job Satisfaction in Higher Education: Examining The Antecedent Effects of Motivation to Serve and The Complementary Mediation of Trust
Servant Leadership and Job Satisfaction in Higher Education: Examining The Antecedent Effects of Motivation to Serve and The Complementary Mediation of Trust

Summary/Abstract: Background/purpose. Three reasons were found that stimulated this study to be carried out: 1) motivation to serve is categorized as a concept that is not adequately articulated; 2) there are inconsistencies in the placement of trust as an outcome of servant leadership or as a predictor or combining trust and servant leadership; and 3) the inconsistency of servant leadership's direct and indirect influence on job satisfaction opens opportunities for current studies to place trust as a mediator between these two variables. The study aimed to examine the role of the antecedent of motivation to serve on servant leadership and investigate the mediating effects of trust in the relationship between servant leadership and job satisfaction. Materials/methods. This study used a cross-sectional design with an observational design that is useful for studying the characteristics of current study participants. The respondents of this study were lecturers at 30 Christian higher education in Indonesia, with a total of 140 respondents. This study used a quantitative method, and the data was analyzed using partial least squares structural equation modeling. Results. This scale does not indicate any problems with convergent validity. All values of composite reliability, Cronbach's alpha, and rho_A above 0.7, and specifically values rho_A between CA and CR are reasonable indications of reliability. There is no discriminant validity issue for this measurement model because HTMT values are less than the 0.90 threshold value. The results of the analysis show that hypotheses 1 - 4 are accepted (direct) and hypothesis 5 is accepted (indirect) because the t-value is greater than or equal to 1.645. Conclusion. This study has demonstrated the contribution of the antecedent role of motivation to serve in servant leadership. Servant leadership positively influences job satisfaction and trust, and trust positively influences job satisfaction. Regarding mediation, trust is the complementary mediating effect of servant leadership on job satisfaction.

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