CONSIDERATIONS REGARDING THE DEGREE OF SATISFACTION OF THE BENEFICIARIES ROMA TOWARDS SOCIAL SERVICES IN TIMIȘ COUNTY
CONSIDERATIONS REGARDING THE DEGREE OF SATISFACTION OF THE BENEFICIARIES ROMA TOWARDS SOCIAL SERVICES IN TIMIȘ COUNTY

Summary/Abstract: The research focuses on the problems of the Roma ethnic group in Timiș County, with a particular focus on the Roma who access social services, trying to rank and establish the problems they face in relation to social services. The research is of a mixed type, containing both quantitative items and open-ended, qualitative questions, aimed at clarifying the major problems faced by ethnic Roma who interact with the social services system in Romania, at the level of Timiș County, both from the perspective of the services public but also from the perspective of non-governmental organizations as well as local public authorities. The conclusions of the research offer the perspective of a strong social system, which, however, presents some gaps, although the problem-solving process proceeds relatively smoothly, in the view of the majority of respondents. However, there are still areas of interest and action that require improvement. From a procedural perspective, the beneficiaries do not always have access to information regarding the operation of the respective social service.

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