Zarządzanie zmianą jako kluczowy czynnik funkcjonowania szpitala w warunkach pandemii SARS-CoV-2
Change management as a key factor in hospital operations under the conditions of the SARS-CoV-2 pandemic

Summary/Abstract: The SARS-CoV-2 pandemic was a challenging time for societies, governments, healthcare systems, and individual components of the system. Hospitals were the only ones during the entire period of the pandemic that allowed for direct contact between the patient and the doctor. In order for the organization to carry out its responsibilities, it had to implement a number of organizational solutions, which it designed based on its competencies, and implemented thanks to its openness to change. This unlocked the potential for agility in its operations. Based on the literature, the article presents the identification of key success factors in the context of management processes in a hospital under uncertainty. Then, on the basis of the presented case study of a teaching hospital, the key success factors in the process of ensuring business continuity during a pandemic period and the implementation of critical tasks additionally related to the launch of a temporary hospital were evaluated. The conducted considerations made it possible to present recommendations in the undertaken research area.

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