ANALYSIS OF CRISIS MANAGEMENT IN THE HOTEL INDUSTRY: THE CASE OF MACAU
ANALYSIS OF CRISIS MANAGEMENT IN THE HOTEL INDUSTRY: THE CASE OF MACAU

Summary/Abstract: Everywhere in the world, the COVID-19 pandemic is still raging, though at a different pace, and Macau is no exception. Due to the coronavirus outbreak, Macau was among the first places outside of Mainland China to begin a cautious tourism shutdown in February 2020. And despite being vital to Macau’s economy, tourism and hospitality had all but disappeared by March 2020 after the city closed its borders to domestic and international travelers. This led to a sharp decline in the number of tourists, which had a negative impact on the hotel businesses and gambling establishments that depend on tourists’ income. As a result, Macau’s hotel income declined. Nonetheless, the decisiveness and speed of Macau’s government decision-making of were valid for the hotel recovery and future development of hotel industry. Also, hotels showing their willingness to support and conform to the government’s policy was crucial to the management of the crisis.

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