NDRYSHIMI DHE ZGJIDHJA E DREJTË E KËRKESAVE E TË ANKESAVE TË QYTETARËVE PËRPARA VITEVE 1990 DHE NË DITËT E SOTME NË ARKIVAT E SHQIPËRISË
CHANGE AND FAIR RESOLUTION OF CITIZEN'S REQUESTS AND COMPLAINTS BEFORE THE 1990S AND NOWADAYS
Author(s): Ergyseda Shpataraku, Estela MEMASubject(s): History of Law, Archiving, Preservation, Social history, Transformation Period (1990 - 2010), Present Times (2010 - today), Sociology of Law
Published by: Drejtoria e Përgjithshme e Arkivave e Republikës së Shqipërisë; Agjencia Shtetërore e Arkivave të Kosovës
Keywords: Requests; complaints; citizens; regulations; archives;
Summary/Abstract: This study aims to present an overview of the aspect of development and comparison of the service and the solution of social-legal requirements in two different periods and institutions. In the law no. 6853, dated 27.12.1983 on the administration of requests, the People's Council directs all political, economic, social and cultural life in its administrative units, being guided by general interests and agreeing with local interests. In support and implementation of Article 11/b, Law 9154, dated 06.11.2003 "On Archives", as well as order no. 273, dated 09.05.2019 for "Amendment of the regulation for meeting social and legal requirements of citizens". The implementation of the law consists in a better and more professional service and the reduction of complaints by the citizen evaluating the service provided by the employees of the institution. Also defining the procedures that each employee must implement to meet the requirements within the time limits.
Journal: Arkivat Shqiptare
- Issue Year: 58/2022
- Issue No: 1-2
- Page Range: 197-204
- Page Count: 8
- Language: Albanian