System gospodarki odpadami – ocena i analiza zadowolenia i świadomości mieszkańców Krakowa
Waste Management System – An Evaluation and Analysis of the Satisfaction and Awareness of the Citizens of Cracow

Summary/Abstract: Objective: The article evaluates waste management in Cracow, indicating the strengths and weaknesses of the city’s waste collection system as well as the preferences and expectations of residents vis-a-vis the implementation of innovative solutions in this area. The article discusses the problem of waste segregation, the relevant infrastructure and the possibility of implementing smart city solutions for efficient management, thus improving the efficiency of waste management in the city. Research Design & Methods: The subject literature, legal acts and the results of proprietary surveys and statistical data are analysed. Findings: The analysis of statistical data showed that still half of the municipal waste generated in Cracow is not segregated. At the same time, the vast majority of Cracow’s citizens maintain that they segregate their waste. As research has shown, however, they lack the appropriate knowledge to do it correctly. Research results also suggest that the city’s waste management system requires improvements in numerous areas. Implications / Recommendations: The survey results suggest that Cracow’s waste management system requires improvements, both in terms of citizen awareness about the principles of proper waste segregation, and efficient collection within the city. Contribution: The research helps systematise knowledge about the principles of waste management in Cracow. The article also supplements information on residents’ opinions on identifying possible bottlenecks in the waste management system and the solutions they would like implemented to meet their expectations.

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