Workplace Conflict: Evidence from Bulgaria
Workplace Conflict: Evidence from Bulgaria

Summary/Abstract: The paper presents the results of a study on workplace conflict in Bulgarian organizations. The data were collected by means of a questionnaire among 708 employees. Findings reveal that most Bulgarian employees have to deal with conflict at work to some extent and two in ten employees do so always or frequently. Conflict is most common between entry-level/front-line roles and between managers and their reports. The primary causes leading to disagreements at work are stress, personal clashes and heavy workloads. Employees in Bulgaria mostly often spend 2.5 hours per week dealing with conflict, equating to approximately $1.4 billion in paid hours in 2020. The paper provides original findings on workplace conflict, and therefore, it contributes to the research of conflict in Bulgarian organizations.

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