Total Quality Management in Municipalities of the Klaipeda Region
Total Quality Management in Municipalities of the Klaipeda Region
Author(s): Valentina BurkšienėSubject(s): Governance, Public Administration, Government/Political systems, Management and complex organizations
Published by: Vilniaus Universiteto Leidykla
Keywords: total quality management; quality of public administration; public sector; sustainable development;
Summary/Abstract: The modern world obliges us to develop sustainably. Regions need to turn to sustainability by using all the available tools. Many authors emphasize total quality management (TQM) as a very important tool for the sustainable functioning of the public sector. But analyses show that public organizations are not keen to introduce TQM. This paper reveals the TQM spectrum in Klaipeda county (region) municipalities. Research disclosed that municipalities are not willing to implement TQM if it is not imperative. The paper argues that improving managerialism and common understanding can increase the willingness for TQM.
Journal: Socialiniai tyrimai
- Issue Year: 38/2015
- Issue No: 1
- Page Range: 134-141
- Page Count: 8
- Language: English