Impact of Internal Communication on Employees’ Stress Experience and Resilience
Impact of Internal Communication on Employees’ Stress Experience and Resilience

Summary/Abstract: Respectful, clear, and understandable internal communication is considered a key factor for the psychological well-being of employees in psychological research and communication science. Furthermore, high-quality communication is associated with fewer burnout symptoms and greater life satisfaction among employees. This article, based on a systematic literature review, aims to provide a theoretical overview of key aspects of stress perception and communication in the professional context, analyzing the essential factors of positively perceived internal communication. It also examines the impact of communication quality on stress perception and psychological resilience, addressing potential challenges such as information overload and communication deficits. The article highlights the high relevance of effective internal communication for employee mental health, employee satisfaction, and company success. Moreover, good internal communication is a crucial component of a health-promoting organizational structure. In addition to theoretical foundations, practical approaches to improving communication within companies are discussed.

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