PLANIRANJE SUKCESIJE KAO KLJUČNI IZAZOV MENADŽMENTA LJUDSKIH RESURSA NAKON PANDEMIJE COVID-19: SLUČAJ USLUŽNIH PREDUZEĆA U BOSNI I HERCEGOVINI
SUCCESSION PLANNING AS A KEY CHALLENGE OF HUMAN RESOURCE MANAGEMENT AFTER THE COVID-19 PANDEMIC: THE CASE OF SERVICE COMPANIES IN BOSNIA AND HERZEGOVINA

Summary/Abstract: Succession planning stands out as a pivotal process within modern human resource management in the "new normal" environment post the Covid-19 pandemic. It encompasses a spectrum of activities aimed at ensuring the ongoing success of an organization, its various segments, or work groups by ensuring the seamless transition of key personnel over time. Organizations that proactively and methodically engage in succession planning reap numerous benefits. Conversely, those that overlook or inadequately manage this process face significant challenges. These may include the sudden vacancy of critical roles or the appointment of individuals ill-equipped to uphold the organization's values, culture, or operational demands. Such oversights can ultimately lead to organizational setbacks and the departure of talented employees. Succession planning as a key human resource management challenge post the Covid-19 pandemic is a topic that garners attention from HR scholars and practitioners globally, its integration into practice remains somewhat nascent in our country. This presents a ripe opportunity for further exploration and research. In the second quarter of 2023, a study was conducted across 101 service companies in Bosnia and Herzegovina to assess the awareness and implementation of succession planning activities among company management. The findings revealed a partial understanding of these activities, with sporadic implementation suggesting that succession planning has yet to become a focal point of HR management strategies.

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