Quality-Driven Web Service Management in Modern Organizations
Quality-Driven Web Service Management in Modern Organizations

Summary/Abstract: Aim: To explore how organizations manage web services across diverse architectural models, including monolithic applications, internally developed microservices, and vendor systems. Methodology: The study adopts a methodology that integrates architectural analysis with organizational patterns derived from existing literature and informal participant observation, enabling a nuanced understanding of how service management is shaped by organizational scale and system heterogeneity. Results: The results include a systematization of service management practices across different architectural styles, supported by real-world use cases demonstrating how quality-driven service management is applied in complex IT environments. Implications and recommendations: The findings highlight the importance of effective service management for maintaining system reliability and consistent service quality, offering practical insights and recommendations for handling complex, heterogeneous IT landscapes. Originality/value: This study provides original value by bridging theoretical perspectives with practical experience, delivering actionable insights for IT leaders, system architects, and service managers managing evolving service-oriented infrastructures.

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