DOES E-GOVERNMENT REVIVE PUBLIC TRUST AND LEGAL CERTAINTY
DOES E-GOVERNMENT REVIVE PUBLIC TRUST AND LEGAL CERTAINTY

Summary/Abstract: This study investigates Hungary's electronic government (e-gov) initiatives, focusing specifically on the education sector and assessing their compliance with European Union (EU) information and communications regulations. Key research questions address how Hungary's e-gov initiatives, mainly through the Neptune platform and Enter Hungary website, impact legal certainty and public trust. The study argues that while Hungary's e-gov framework has streamlined public administration and contributed to the country’s favorable standing in human development indices, new EU regulatory requirements have introduced challenges that slow public service efficiency. This normative research combines public surveys with legal analysis to evaluate Hungary’s adherence to information technology laws and explore citizens' perceptions of trust and reliability in e-gov services. Findings reveal significant barriers, including regulatory compliance issues and a need for improved transparency, which impact both legal certainty and public trust. The study suggests strategic recommendations for aligning Hungary’s e-gov services with EU standards to enhance service quality and trustworthiness, ultimately supporting the sustainable implementation of e-government across sectors.

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