Impact of efficiency of digital public administration services on quality of life
Impact of efficiency of digital public administration services on quality of life

Summary/Abstract: In the public administration sector, digitalisation is manifested in introducing electronic services for citizens and businesses to simplify interaction with governmen tagencies and improve the accessibility of public services. To measure the effectiveness of digital public administration services, the E-Participation Index, Online Service Index, and Telecommunication Infrastructure Index were used for 143 countries in 2003-2022.Indicators of the population’s quality of life were chosen based on its material well-being,the population’s health level, the country’s political stability and security, labour safety, the level of education and qualifications, involvement in public life, democratic rights and freedoms. To level the uneven data distribution, the sample countries were clustered by the indicators of civil services using the Kohonen self-organising map method. As a result, three clusters of countries with high, medium and low levels of digital services were formed. Then,the canonical analysis showed that the effectiveness of digital public administration services has the most significant impact on citizens’ well-being, life expectancy, and digital inclusion.As a result, neural network predictive models were built to forecast the three most relevant characteristics of the population’s life quality for each cluster of countries dependent on each indicator of the effectiveness of digital public administration services. The obtained results can be used in developing digital transformation strategies for the public administration of countries with different types of economic development.

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