Инвестиции в дигитализацията на българската публична администрация
Investments in Digital Government of Bulgarian Public Administration

Author(s): Stanislav Turlakov
Subject(s): Politics / Political Sciences, Politics, Economy, Business Economy / Management, Governance, Public Administration, Economic policy, ICT Information and Communications Technologies
Published by: Университет за национално и световно стопанство (УНСС)
Keywords: digitalization; public administration; investments, e-government; information and communication technologies
Summary/Abstract: In today’s dynamic and complex environment, constant adaptation is essential to ensure that societal systems meet contemporary needs and challenges. The rapid pace of global and national economic development inevitably drives the transformation of all sectors, including public governance. The digitalization of public administration has thus emerged as a key priority for improving efficiency, transparency, and the quality of services delivered to citizens and businesses in Bulgaria so as to be more flexible, responsive, and citizen-oriented entities. This report explores the dimensions of investments in the digitalization of the Bulgarian public administration within the broader context of globalization and the concept of e-government. The aim is to assess the current state of the problem and the practices of technology deployment in administrative service delivery for citizens and businesses. The study seeks to identify the principal challenges facing ICT in the public sector.

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