Последиците от глобалната финансова криза 2007 г. и от Ковид-19 върху аутсорсинг сектора
The Effects of the 2007 Global Financial Crisis and Covid-19 on the Outsourcing Sector

Author(s): Vasilena Gaganelova
Subject(s): Politics / Political Sciences, Politics, Social Sciences, Economy, Supranational / Global Economy, Business Economy / Management, Sociology, Economic policy, Economic development, Environmental interactions, Human Resources in Economy, Socio-Economic Research
Published by: Университет за национално и световно стопанство (УНСС)
Keywords: The Effects of the 2007 Global Financial Crisis and Covid-19 on the Outsourcing Sector
Summary/Abstract: The paper examines the development of the outsourcing sector, covering major areas such as IT services, business processes and personnel management. Also, the consequences of global economic crises - such as the financial crisis of 2008 - are discussed in detail. and the COVID-19 pandemic, on this sector. Large international companies such as Accenture, IBM, TCS, Wipro and Infosys dominate the market, along with regional suppliers in countries such as India, the Philippines and Poland. Major clients include technology, pharmaceutical and financial companies. The global financial crisis has accelerated the demand for outsourcing as a cost-cutting strategy. Despite the bankruptcies of many small companies, big players like Uber, Airbnb and Netflix have been able to use outsourcing for their growth. The pandemic has caused significant changes, driving accelerated digitization and adoption of cloud technologies, cybersecurity and fintech solutions. Demand for outsourcing services has grown, especially with remote work becoming the new norm. Both the 2008 financial crisis and the COVID-19 pandemic prompted companies to rethink their spending strategies and increase investment in outsourcing. While the first crisis focused on cost-cutting, the pandemic has accelerated the digitization and globalization of the workforce.

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