Tech-Enabled Business Models in Banking for Financial Inclusion: A Systematic Literature Review
Tech-Enabled Business Models in Banking for Financial Inclusion: A Systematic Literature Review

Author(s): Arjela Dervishaj, Aida Bitri
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Financial inclusion; Banking services; Technology-enabled business models; Traditional banking operations; Efficiency; Accessibility; Emerging economies; Digitalization; Bibliometric analysis; Inclusi
Summary/Abstract: Financial inclusion refers to the principle of ensuring universal access to fundamental banking services such as savings accounts, credit, and insurance, irrespective of individuals’ economic or social circumstances. In today’s context, this equitable access is crucial for fostering active participation in economic activities. This involves breaking down barriers that historically limited access, especially for remote and financially disadvantaged groups, and leveraging technology to create more efficient and accessible financial processes within financial service providers with a specific focus on banks in this case. Research on the influence of technology-enabled business models in banks for financial inclusion examines the impact of emerging technologies on transforming traditional banking operations and fostering financial inclusion. Historically, traditional banking systems have been inefficient, time-consuming, and expensive. New technology has transformed these financial processes, making them more efficient and accessible. This study explores the existing literature published in this domain from 2010 to 2024, aiming to conduct a thorough analysis and to better understand the link between tech-enabled business models, banking and financial inclusion. Through the use of the proper literature review strategy and the collection of the relevant subset, this paper will support research and highlight significant gaps and challenges in understanding and addressing financial inclusion, particularly in the setting of digitalization of banking processes through their business models in developing countries.

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