Key Management Tools for Managing Tourism Firms and Destinations
Key Management Tools for Managing Tourism Firms and Destinations

Author(s): Silvia Baiocco, Paola M.A. Paniccia
Subject(s): Business Economy / Management, Tourism
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: External environment; Internal environment; Competitive positioning
Summary/Abstract: This chapter offers a sufficiently exhaustive overview of some key management tools appropriately selected by the authors. Given the close interconnection between tourism firms and destinations, its premise is that sustainable tourism paths can take place if both attempt to properly manage their common problems in the continuous adaptation to environmental evolutions. To do so, some tools consolidated in management literature, but still overlooked in tourism research and practice, can be valid support for tourism firms and destinations to analyze their external and internal environments. It is a basic condition to develop adequate knowledge of new opportunities and challenges deriving from the interplay between socioeconomic and environmental systems, acting accordingly. Therefore, these tools are needed to improve the impact of sustainable tourism through the propagation of sustainable business models. The chapter represents one of the very few attempts to point out the effectiveness of their joint consideration.

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