Innovative Ways of Citizen Participation in Delivering Public Services
Innovative Ways of Citizen Participation in Delivering Public Services

Author(s): Beáta Mikušová Meričková, Nikoleta MUTHOVÁ
Subject(s): Civil Society
Published by: Masarykova univerzita nakladatelství
Keywords: Citizen; Crowdsourcing; Participation; Public services;
Summary/Abstract: The development of new technologies, social media and web 2.0. enable, inter alia, to address the problem of ineffective providing of public goods (free-rider problem). Thanks to growing connectivity it is now easier than ever for individuals to collectively contribute with ideas, time, expertise, or funds to public policy projects. This collective action is crowdsourcing. Crowdsourcing is the practice of engaging crowd for a public interest, primarily online through social media and crowdsourcing platforms, and leverage their networks for greater financial support and advocacy initiatives with a social impact. The goal of the paper is to introduce the crowdsourcing as the possibility to correct public service delivery failure and to identify the crowdsourcing development factors. The method of survey experiment is used to demonstrate the provision of public goods through crowdsourcing in community centre. The outcomes of research can be useful for government in public service charging and for non-governmental organizations in donations opportunities identifying.

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