The Future of Retail Financial Services. What policy mix for a balanced digital transformation?
The Future of Retail Financial Services. What policy mix for a balanced digital transformation?

Author(s): Kim Vindberg-Larsen, Sylvain Bouyon
Subject(s): Economy, Business Economy / Management, Financial Markets, ICT Information and Communications Technologies
Published by: CEPS Centre for European Policy Studies
Keywords: Retail Financial Services; Digital transformation; peer-to-peer lending; eIDAS; Big data analytics;
Summary/Abstract: While policy-makers are gradually creating the necessary conditions tostrengthen the digital transformation of retail financial services, numerous policy issues and unanswered questions remain. The purpose of this report is to analyse the issues that were considered by the Task Force to be relevant for retail banking and non-life insurance at the present time and for the next few years to come. In order to develop a market in which retail financial services contribute to the economy in a balanced way, 12 main issues need to be further addressed.

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