Model for Monitorising and Evaluating Global Performance for Public Service Operators
Model for Monitorising and Evaluating Global Performance for Public Service Operators

Summary/Abstract: Performance has always been a key subject in the bussines world but has only lately become an important aspect when looking at public institutions or public services providers. One of the main reasons is due to the fact that performe revolves around the end goal of the evaluated entity; If for the first one the end goal is profit and performance is considered accordingly, when discusing about public services it`s harder to establish only one goal, therefore performance has always been considered fuzzy and many times not that much taken into account, considering that the continuity of the service is usualy more important that anything else. The question that is discused in the following papper is how could a model for monitorising and evaluating performance for a public service look like, taking into account all aspects that are today considered as performance pillars: technical, sociological, environmental and economical alike.

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