PSYCHOLOGICAL FACTORS OF EMOTIONAL INTELLIGENCE OF SERVICE EMPLOYEES OF STATE EMPLOYMENT SERVICE
PSYCHOLOGICAL FACTORS OF EMOTIONAL INTELLIGENCE OF SERVICE EMPLOYEES OF STATE EMPLOYMENT SERVICE

Summary/Abstract: The article considers emotional intelligence as a subject of scientific knowledge in psychological science and its impact on the professional success of employees of the state employment service. The relevance of the study of psychological factors of emotional intelligence of employees of the employment service is associated with unpredictable socio-economic and political conditions of society in our country, which require considerable transformation by the public employment service. All transformations are directly related to the staff of this service because it is specialists who must master new approaches, innovations, as well as competencies to reach a new qualitatively higher professional level, to best meet the needs of customers of the service. Theoretical analysis of psychological factors of emotional intelligence of employees of the state employment service is given. The general strategy of empirical research is stated and the choice of methods for determination of the level of emotional intelligence of employees of the employment service and psychological factors influencing this level is substantiated. The sample of employees of the employment service is Journal Plus Education, Vol 29, no.2/2021 pp. 111-126 112 substantiated. A qualitative and quantitative analysis of the results of the study, as well as a comparative analysis of the levels of manifestation of indicators of psychological factors in groups of specialists with different soot work in the employment service.The stages of social and psychological support for activating the development of emotional intelligence for effective professional activity and successful self-realization of the personality are revealed. The content of the training program provides a comprehensive impact on the cognitive (assessment), emotional (experience) and behavioural (communicative behaviour) areas of personality. The training program is based on the basic principles of socio-psychological training practice – establishing a connection (affiliation), empathy, acceptance of others, cognitive processing of experience. The most productive methods of activating the development of emotional intelligence were the basic methods of socio-psychological training (group discussion, role play) and means of art therapy (dance therapy, music therapy, etc.). The use of techniques and methods of art therapy during socio-psychological training has proven their effectiveness

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