PARTICULARITĂŢI ALE MANAGEMENTULUI CALITĂŢII ÎN DEZVOLTAREA COLECŢIILOR
PARTICULARITIES OF QUALITY MANAGEMENT IN COLLECTION DEVELOPMENT
Author(s): Elena CristianSubject(s): Library and Information Science, Library operations and management, Other
Published by: Biblioteca Ştiinţifică a Universităţii de Stat Alecu Russo
Keywords: collections; quality; quality management; users; collections development policy; services; SWOT analysis;
Summary/Abstract: The approach to quality management as a process involves research and development, evaluation based on a system of performance indicators, control, having as main vector the orientation towards satisfying the requirements of customers and other stakeholders. Continuous improvement of all systems and processes for the development of collections, using various methods, tools and techniques in order to ensure access t information.
Journal: Confluenţe Bibliologice
- Issue Year: 2020
- Issue No: 1-2
- Page Range: 171-175
- Page Count: 5
- Language: Romanian