Ocena roli wyspecjalizowanych centrów mediacji na przykładzie Wydziału Pozasądowego Rozwiązywania Sporów w Biurze Rzecznika Finansowego
Assessment of the role of Specialized Mediation Centers on the example of the Out-of-Court Dispute Resolution department in the financial ombudsman’s office

Summary/Abstract: The institution of mediation – one of the Alternative Dispute Resolution methods enjoys a steady increase in interest, both in law and in practice, which meant that at the beginning of the 21st century various mediation centers specializing in out-of-court dispute resolution using the method began to appear in Poland.In connection with the above, a question arises about the need for the existence, operation and role of specialized mediation centers – centers providing services in the framework of out-of-court dispute resolution in the form of mediation proceedings in a strictly defined category of cases (subject specialization). A partial answer to this question is provided by the latest analysis of the study con- ducted by the authors of this article among mediators employed by the Out-of-Court Dispute Resolution Department at the Financial Ombudsman – an entity that in practice uses out-of-court dispute resolu- tion procedures in specific categories of cases. The study also allows the implementation of the main objective of the article, which is to verify the position of mediators (based on the opinion of mediators employed in the Office of the Financial Ombudsman) regarding the need for specialized mediation centers in Poland.

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