Approaches for monitoring the level of providing municipal administrative services electronically (Ukrainian case)
Approaches for monitoring the level of providing municipal administrative services electronically (Ukrainian case)
Author(s): Volodymyr Streltsov, Piotr NiedzielskiSubject(s): Economy, National Economy, Public Finances, ICT Information and Communications Technologies, Socio-Economic Research
Published by: Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
Keywords: municipalities; administrative services; e-government; e-administration; monitoring; assessment
Summary/Abstract: In the article several ways for creating methodology of monitoring e-government progress and perspectives on local level is analysed. This article seeking to review and contextualize the wealth of e-administration research in post-communist countries. On the basis of evolving monitoring practices some recommendations are proposed on how to improve the municipal e-services assessment quality.
Journal: European Journal of Service Management
- Issue Year: 28/2018
- Issue No: 4/2
- Page Range: 447-454
- Page Count: 8
- Language: English