Otel İşletmesi Çalışanlarında İş Stresinin İşten Ayrılma Niyetine Etkisinde Görev Yapılan Departmanın Moderatör Rolü
The Moderator Role of Department in The Effect of Hotel Employees’ Job Stress on the Turnover Intention

Summary/Abstract: Purpose – The purpose of this research is to determine the moderator role of the department in the effect of job stress on the turnover intention employees of the food and beverage department (Service and Kitchen) of 3, 4 and 5 star hotel enterprises in Tokat. Design/methodology/approach – Within the scope of the study, a field survey was conducted in 3, 4 and 5 star hotels in Tokat between April 1 - May 15, 2019 and the data were obtained by questionnaire technique. The questionnaire form includes two scales: job stress and turnover intention. The sample of the study consists of 232 employees working in the food and beverage department of hotel enterprises. Frequency distribution, reliability analysis, factor analysis, correlation and simple linear regression analysis were performed on the data obtained from the questionnaires. Findings – As a result of the correlation analysis conducted within the research, a moderate positive correlation was found between the job stress of the employees and their turnover intention. On the other hand, the result of the regression analysis was revealed that the department played a moderator role in the effect of job stress on the turnover intention. Discussion – According to the findings, there is a positive and significant relationship between job stress and turnover intention. Therefore, as the job stress levels of the food and beverage department employees in 3, 4 and 5 star hotel enterprises in Tokat increase, the level of turnover intention also increases. Findings such as "the intention to leave the job and the rate of personnel turnover increase as a result of high job stress in enterprises", which are encountered in different studies in the literature, explain this situation.

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