Süreç Yönetimi ve Süreç İyileştirmenin İşletme Performansına Etkilerinin Analizi
Analysis of the Effects of Process Management and Process Improvement on Business Performance)

Summary/Abstract: Purpose: With this study, process management, the effects of process improvement on business performance, also with demographic variables; It is aimed to analyze the relationship between process management, process improvement and business performance. Design/methodology/approach – Within the scope of this study, research data will be obtained by applying a questionnaire that can reveal the cause-effect relationship using quantitative techniques. The data obtained; With the help of factor analysis, reliability analysis, anova analysis and regression analysis, the hypotheses suitable for the purpose of the study were examined with SPSS statistical programs. The sample of the study consisted of 474 people who carry out Food logistics and procurement activities in Istanbul. Results: When the regression equation for this study is examined: When the process definition increases by 1 unit, non-financial performance increases by 0.156 units; When measurement increases by 1 unit, nonfinancial performance increases by 0.231 units; when management increased by 1 unit, non-financial performance increased by 0.187 units; It has been determined that when improvement increases by 1 unit, non-financial performance increases by 0.314 units. Discussion: In this study, it is important to reveal the effects of process management and process improvement on business performance. Processes are activities that provide a way out for customers outside or inside the enterprise for one or more inputs, and enable the inputs to be converted into more outputs. Businesses need to give importance to process management in order to gain advantage in the competitive environment and to focus on activities to be carried out within the framework of the business. Therefore, this study is thought to reveal the effects of process management and process improvements on the performance of enterprises and contribute to the literature.

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