E-HRM TO OVERCOME HRM CHALLENGES IN THE PANDEMIC
E-HRM TO OVERCOME HRM CHALLENGES IN THE PANDEMIC

Summary/Abstract: The coronavirus (COVID-19) pandemic has severely affected the globe. The workplace transformed to be an online place. This work was led to examine the impact of COVID-19 on Human Resources Management (HRM) practices in a developing country (Jordan). This study examines, in particular, the impact of the COVID-19 on employee Recruitment, Training, and management of performance and compensation. The in-depth semi-structured interview method has been employed in this research. The study's purpose was to interview 30 Jordanian human resources practitioners who collected information through interactive online interviews. Because of the COVID-19 instructions, the researchers used video and voice calls to ask open-ended questions. The study found that COVID-19 significantly reduced the number of employee recruitment activities. To protect employees from contact with the disease prior to the outbreak, employee training programs have been cancelled. Only some organizations were able to use online training, which would be the best alternative, because of a lack of facilities. The participants were asked if e-learning would work as well as face-to-face training methods. Performance management has become more challenging. In the study, the staff was not able to achieve initial targets because of disease-related disruption. The monitoring of employee performance for organizations that chose to work from home has been difficult, and practice raised concerns about work-life balance problems. Concerning COVID-19, some of its financial obligations had not been carried out by organizations. In the study, e-HRM has been recommended to minimize physical interactions between individuals, as well as to engage employees in crisis-management strategies.

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