DEVELOPING INFORMATION AND COMMUNICATION TECHNOLOGY MEASUREMENT INDICATORS FOR HEALTH CENTERS
DEVELOPING INFORMATION AND COMMUNICATION TECHNOLOGY MEASUREMENT INDICATORS FOR HEALTH CENTERS

Summary/Abstract: The purpose of this study was to identify a list of indicators for information and communication technology measurement of health centers. The study was conducted in three stages: first, conducting review articles of the literature to identify different indicators for information technology measurement in health centers; second, the 2 round Delphi process was used with participating eighteen experts in two; third, Analytical Hierarchy Process method was used to give weights to each indicator. 17 indicators were identified in the literature review. The Delphi method reduced the list to seven indicators. Analysing the health center data had the highest weight (20%) and Existence of registration telephone line 7/24 had the lowest weight (7%). The consistency rate was 9.3% and it shows that the data were appropriate. This model can be used as a template for measuring information technology and communication systems of the health centers in developing countries.

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