What the Party Wanted to Know: Citizen Complaints as a “Barometer of Public Opinion” in Communist Bulgaria
What the Party Wanted to Know: Citizen Complaints as a “Barometer of Public Opinion” in Communist Bulgaria

Summary/Abstract: Authoritarian governments produce internal assessments of the quality of governance that allow them to identify and address brewing problems before they threaten regime stability. This paper provides a theory of how the information necessary to produce such assessments is collected. The empirical focus of the paper is on pre-1989 Bulgaria, which is used to illustrate how information-gathering channels in communist autocracies differ from those used in electoral autocracies. The theoretical argument of the paper is that citizen complaints rather than elections function as the main channel for gathering information on popular perceptions about governance problems in communist autocracies. Information compiled through the analysis of complaints is valued because it allows the leadership to identify problems with policy implementation, to track corruption, and to monitor the level of popular trust in the regime. Therefore, citizen complaints serve as a barometer of public opinion regarding governance problems. The archival materials on which this paper is based were accidentally discovered in the 2000s, when a closetful of about 2,000 files of the Information-Sociological Center of the Central Committee of the Bulgarian Communist Party was located during routine repairs of the Central State Archive in Sofia. These files, which were previously assumed lost, give scholars access to a treasure trove of material that provides a rare internal perspective on governance under late socialism. In conjunction with other formerly classified archival materials, they allow us to document what information on public opinion was collected and transmitted to the top leadership in pre-1989 Bulgaria.

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