A Study on the Effect of Hotel Staff’s Burnout on Retention Intention - Based on Social Support
A Study on the Effect of Hotel Staff’s Burnout on Retention Intention - Based on Social Support

Summary/Abstract: With changing social environment and fiercely distinct job competition, competitors in global hotel industry still increase in the bad overall economic conditions, fighting in existing red sea. However, it is gradually rejuvenating in past years. In the fierce industry competition, the retention and accumulation of human capital is an important indicator for the sustainable operation of enterprises as well as the winning key in future market competition. Effective promotion of employees’ retention intention, especially the retention intention of talents, is the primary issue for enterprises and human resource departments. Aiming at employees in hotel industry in Quanzhou, Fujian Province, total 500 copies of questionnaire are distributed, and 362 valid copies are retrieved, with the retrieval rate 72%. According to the results, suggestions are proposed, expecting to help hotel industry effectively release employees’ burnout, retain talents in hotel industry, strengthen hotel industry, and reinforce the organizational competitiveness of hotel industry.

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