AN INTEGRATED APPROACH OF THE HUMAN RESOURCES MOTIVATION AND THE QUALITY OF HEALTH SERVICES
AN INTEGRATED APPROACH OF THE HUMAN RESOURCES MOTIVATION AND THE QUALITY OF HEALTH SERVICES

Summary/Abstract: This research has aimed an in-deepth analysis of the correlation between the motivation of the medical human resources from a few representative hospitals and their professional performances in the process of achieving and providing the medical services. The main specific objectives were: (1) to know the motivation degree of the human resources; (2) to identify the main specific motivational factors; (3) to discover the type of correlation between motivation, satisfaction and human resources performance. The research was performed on a randomly chosen sample in a few representative hospitals from Bucharest. Data collection and processing methods were: questionnaire, structured interviews and Microsoft Excel. Based on the research results, we have proposed an integrated managerial approach of the human resources motivation and the quality of health services.

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