AN INTEGRATED APPROACH OF THE HUMAN RESOURCES MOTIVATION AND THE QUALITY OF HEALTH SERVICES Cover Image

AN INTEGRATED APPROACH OF THE HUMAN RESOURCES MOTIVATION AND THE QUALITY OF HEALTH SERVICES
AN INTEGRATED APPROACH OF THE HUMAN RESOURCES MOTIVATION AND THE QUALITY OF HEALTH SERVICES

Author(s): Armenia Androniceanu, Oana Matilda Sabie, Anca-Mariana Pegulescu
Subject(s): Economy, Human Resources in Economy
Published by: Academia de Studii Economice - Centrul de Cercetare in Administratie si Servicii Publice (CCASP)
Keywords: health services; human resources; motivation;quality;

Summary/Abstract: This research has aimed an in-deepth analysis of the correlation between the motivation of the medical human resources from a few representative hospitals and their professional performances in the process of achieving and providing the medical services. The main specific objectives were: (1) to know the motivation degree of the human resources; (2) to identify the main specific motivational factors; (3) to discover the type of correlation between motivation, satisfaction and human resources performance. The research was performed on a randomly chosen sample in a few representative hospitals from Bucharest. Data collection and processing methods were: questionnaire, structured interviews and Microsoft Excel. Based on the research results, we have proposed an integrated managerial approach of the human resources motivation and the quality of health services.

  • Issue Year: 15/2020
  • Issue No: 1
  • Page Range: 42-53
  • Page Count: 10
  • Language: English
Toggle Accessibility Mode