PORT CUSTOMS BROKERAGE SERVICES: PARTIAL RECONCEPTUALIZATION OF THE COMPANY
PORT CUSTOMS BROKERAGE SERVICES: PARTIAL RECONCEPTUALIZATION OF THE COMPANY

Summary/Abstract: The activities of the chosen company providing customs brokerage services at Klaipeda State Seaport must be at least partially reconceptualized by updating the current concept of the company’s operations in order to retain its customers and attract new ones, as competition grows. This requires the identification of the problem areas of the company’s activities and the provision of opportunities for their solutions. Partial reconceptualization of the customs brokerage company begins with generation of business ideas. The customs brokerage company should update its services in terms of quality and time. The quality of services could be improved if the customs brokerage company at Klaipeda State Seaport provided not only usual customs brokerage services but also the brokerage services in International Logistics Channels. More customers would choose the company that operates 24/7 because this would speed up the transportation of goods. Partial reconceptualization of the customs brokerage company includes changing the working time and purposeful staff training in order to provide new services.

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