Impactul noilor tehnologii asupra personalului din agențiile de turism
The impact of new technologies on travel agencies staff

Summary/Abstract: Tourism service providers cannot meet all the demands they receive with their own resources. Sustainability comes from being part of a structure. Thus, networks with a certain degree of specialization are created and operated, in which the structural factor is intertwined with the technological one. Many of the countries with high-performing tourism are developed countries that have access to technology and constantly use computerized systems. In the tourism sector, a large part of the employees falls into the labor force without formal vocational training, acquiring knowledge and skills while working. The travel agency acts in front of the stage, through the public component of dialogue with customers, and behind the scenes, through the communication component with the stakeholders and the specific functional activity of its own organization. Depending on the form of exposure, the staff of a travel agency must have specific skills. To be effective, they need to use working tools. The specialised integrated system is such a working tool, designed to serve two categories of users: specialised tourism staff, the general public.

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