ZNAČAJ INTERPERSONALNE KOMUNIKACIJE U PROCESU ZAŠTITE I NJEGE STARIH OSOBA
THE IMPORTANCE OF INTERPERSONAL COMMUNICATION IN THE PROCESS OF PROTECTION AND CARE OF THE OLDER PEOPLE

Summary/Abstract: Communication, as a social phenomenon, depends largely on the number of participants exchanging messages, as well as their interaction, which takes place at the intrapersonal and interpersonal levels. The aim of this scientific work was to investigate, analyze and present facts, which are important for communication relations in the process of protection and care of the elderly people. In any situation in which a person is the main subject of the communication process, communication that focuses on the individual's internal behavior should not be neglected that is, in-person communication or talking to yourself. In everyday communication, most people pay the utmost attention to what is being said, without considering how it is said. Is it necessary to remind that a beautiful word, with a smile, breaks all barriers in human communication. This can be extremely healing for those who are in their third age and who are referred to the help of others. The method of theoretical analysis was used in the research, and research on the importance of interpersonal communication in geriatric and gerontological institutions was presented. The study showed a positive observation, highlighting the attitude of employees of residential care facilities and their full commitment to service users in their best interests, and the humane attitude and respect for their dignity, as highlighted by numerous service users in their statements institution.

• Details
• Contents