Kryteria oceny jakości w procesie obsługi pasażerów komunikacji zbiorowej w wybranych organizacjach transportu miejskiego
Quality assessment criteria in the process of collective communication of passengers in selected urban transport organizations
Author(s): Małgorzata ChojnackaSubject(s): Economy, Business Economy / Management
Published by: Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
Keywords: criteria for assessing the quality of transport by public transport; urban transport; customer satisfaction
Summary/Abstract: The article presents the results of research about customer service criteria in urban transport in Poland. On their basis, the criteria used by this group of respondents was to measure customer satisfaction are described. Respondents also indicated criteria that they think may be important for passengers.
Journal: Studia i Prace WNEIZ US
- Issue Year: 2019
- Issue No: 55
- Page Range: 143-152
- Page Count: 10
- Language: Polish