The Peculiarities of Human Resources in the Tourism Industry
The Peculiarities of Human Resources in the Tourism Industry

Summary/Abstract: The competitiveness of a tourist destination is mainly based on its ability to offer unforgettable, unique and unparalleled experiences to customers. Due to the intangible component of the tourist product, it is the result of the facts, actions and performance of people engaged in tourism for the satisfaction of travelers. The cost of available human resources is a major factor determining the competitiveness of a destination, considering the fact that the tourism industry is a large labor force. The importance of human resources in the tourism industry lies in the skills, knowledge and skills that make the human resource a valuable asset of tourism. The knowledge that tourism employees must have is an important factor determining the competitiveness of a tourist destination. The present article identifies the human resources issues affecting the tourism sector, namely low wages, high demand for staff flexibility, high levels of labor instability or skills shortages. For most tourism companies, predicting skills that will be needed in the future in the tourism industry, under current vulnerability and instability, is a real challenge.

• Details
• Contents