APPLICATION OF ‘’COMMON ASSESSMENT FRAMEWORK“ MODEL IN PERFORMANCE MEASUREMENT OF PUBLIC SECTOR Cover Image
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PRIMJENA MODELA „ZAJEDNIČKOG OKVIRA ZA OCJENJIVANJE“ U MJERENJU USPJEŠNOSTI ORGANIZACIJA JAVNOG SEKTORA
APPLICATION OF ‘’COMMON ASSESSMENT FRAMEWORK“ MODEL IN PERFORMANCE MEASUREMENT OF PUBLIC SECTOR

Author(s): Đevad Šašić, Mirza Kršo
Subject(s): Business Economy / Management, Public Administration, Management and complex organizations
Published by: Fakultet za upravu, pridružena članica Univerziteta u Sarajevu
Keywords: Service Quality; model Common Assessment Framework; Public Sector; Total Ouality Management;

Summary/Abstract: The paper deals with a particular quality management problems of the public sector. Organisations implement quality management by means of specific models and tools within the Total Quality Management concept. Common Assessment Framework represents one of these public sector models. Common Assessment Framework (CAF) has been applied in public sector for many years. Further, the paper deals with evaluation of launching the Common Assessment Framework in the countries of the European Union and its Users structure within the specified public sector spheres. Public sector organizations use CAF as a self-assessment tool to enhance organizational performance (efficiency, effectiveness and economy). The results of the research clearly point to the high potential of the Common Evaluation Framework as a tool for overall quality management in the public sector in the EU countries. This paper analyzes the advantages and disadvantage of the model as well as the cumulative benefits of its implementation.

  • Issue Year: 2019
  • Issue No: 20
  • Page Range: 7-20
  • Page Count: 14
  • Language: Bosnian