GUIDELINES FOR IMPROVING THE QUALITY OF TRANSPORT SERVICES PROVIDED BY RAILWAY CARGO FORWARDERS
GUIDELINES FOR IMPROVING THE QUALITY OF TRANSPORT SERVICES PROVIDED BY RAILWAY CARGO FORWARDERS

Summary/Abstract: The Republic of Bulgaria’s membership in the EU has led to deep reforms in the transport sector. After the liberalization of the transport market, private railway cargo operators began operating within the country, leading to increased competition and improved quality of services. The “BSR Cargo Freights” Ltd. state enterprise failed to restructure itself and lost customers, with its market share dropping below 50% at the end of 2018. Its rolling stock is obsolete, resulting in operational problems and deteriorated quality. Despite the difficulties it faces, railway transport is much more energy efficient and more environmentally friendly than automobile transport. The realization of ecological goals gives railway transport major advantages over other types of transport. The subject of the present article is to offer effective approaches for improving the quality of transport service. The information which has been used for this purpose is the result of the implementation of techniques such as surveillance and polling.

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