Informacja – Komputeryzacja – Robotyzacja w realizacji procesów logistycznych
Information – Computerization – Robotics in the Implementation of Logistics Processes

Summary/Abstract: Contemporary worlds of both the real and the virtual ones merge. Here comes the fourth industrial revolution which is synonymous with digitization. Boundaries between what is physical, biological and digitized disappear. The digitization of the supply chain means for many companies the necessity of integration with the current exponential changes. Digitization impose changes in business models. Internet of things, artificial intelligence and robotics streamline production processes, distribution and communication. Especially for companies operating in a virtual environment, logistics customer service based on modern technologies became obligatory. These new technologies allowing full customization of the off er and determine the position of the companies in the market. This material has been devoted to the key issues with new technologies in the processes of customer service and e-commerce business.

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