Patient satisfaction with the quality of the services provided as an important aspect of management in a medical organization Cover Image

Patient satisfaction with the quality of the services provided as an important aspect of management in a medical organization
Patient satisfaction with the quality of the services provided as an important aspect of management in a medical organization

Author(s): Olga Blagorazumnaia, Dalia Dreiher
Subject(s): Economy, Business Economy / Management, Human Resources in Economy
Published by: Universitatea Liberă Internațională din Moldova
Keywords: healthcare; quality; medical service; patient satisfaction;

Summary/Abstract: The article discusses patient satisfaction with the quality of medical services asone of the aspects of management in a medical organization. Research in the field of healthcare hasshown that the simplest and less costly way to assess the quality of medical services is to measurepatient satisfaction.

  • Issue Year: 2/2019
  • Issue No: 3-4
  • Page Range: 37-44
  • Page Count: 8
  • Language: English