Normy relacyjne a kapitał relacyjny - wyzwanie dla organizacji publicznych
Relational Norms Versus Relational Capital – a Challenge for Public Organizations

Summary/Abstract: Effective functioning of a public organization requires development and maintenance of relationships with the environment. They are established as a result of well-thought actions and an exchange of information, together with realization of mutual expectations. This is combined in so-called relational standards, which are agreed on by participants of a relationship for the time of cooperation. They include the manner of behavior presented by the parties, as well as development of cooperation, trust, establishment of relationships and farther – shaping the relational capital. Purpose of the paper is to determine the relationship and significance of relational standards for shaping of the relational capital in public organizations. The work presented below was created on the basis of a systematic literature review. It formed foundations for the search for an answer for the question: whether the relational standards support success in shaping the relational capital in a public organization, with special regard to the educational institutions.

• Details
• Contents