Service Level Agreements
Service Level Agreements
Author(s): Michaela Šurmanová, Ondřej KneblSubject(s): Law, Constitution, Jurisprudence, ICT Information and Communications Technologies
Published by: Masarykova univerzita nakladatelství
Keywords: SLA; service level agreements; OLA; maintenance agreement; support; maintenance;
Summary/Abstract: This article defines so-called Service Level Agreements that means maintenance contracts on performance provided in the ICT area. At first SLA are delimited and main types of SLA are defined. The second part of this article offers fundamental content of SLA in the view of its practical usage.
Journal: Revue pro právo a technologie
- Issue Year: 2/2011
- Issue No: 03
- Page Range: 22-28
- Page Count: 7
- Language: Slovak