THE WAYS OF PEACEFUL RESOLUTION OF DISPUTES IN DIGITAL SOCIETY
THE WAYS OF PEACEFUL RESOLUTION OF DISPUTES IN DIGITAL SOCIETY

Summary/Abstract: The subject of the research is set two-dimensional, because, on the one hand, it deals with the concepts of peaceful resolution of disputes in labor relation in the territory of BiH in the 21st century aka “Digital age”, while on the other hand it deals with patterns of behavior of workers. In doing so, the authors primarily focused on arbitration and mediation as possibilities of peaceful resolution of disputes, taking into account the private and public sector of Bosnian society, believing that they are not sufficiently known and thus not represented. This affects the behavior patterns of workers, creating a situation that is unsuitable for dealing with disputes or their delay, which reduces the effectiveness of workers and means of peaceful resolution of disputes. The aim of the research is to determine the degree of the employees awareness with the concepts of peaceful resolution of disputes with a specially designed survey conducted on a sample of 92 respondents from the public and private sector of BiH, which consisted 11 questions, multiple answers and was forwarded to the following addresses: business entities, state institutions and individuals. The study lasted five days. The authors believe that the research carried out implies a partial knowledge of the means of peaceful resolution of disputes and a lack of knowledge of the costs of the proceedings. However, the results indicate that there is a will to resolve possible misunderstandings and/or disputes in a peaceful manner, primarily driven by speed, reduced costs and the long-term of the solution created by peaceful means.

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